Terms of service

Terms of Service — Mahima Tuli

Welcome to Mahima Tuli.

By visiting our website or placing an order, you agree to the following Terms of Service.
Please read them carefully, as they exist to protect both you and the integrity of our atelier.

These Terms are governed by the laws of New South Wales, Australia.

1. About Our Jewellery

All pieces at Mahima Tuli are handcrafted in small quantities or made to order.
This means that slight variations in texture, form or finish are natural and part of the character of artisanal jewellery.
Images on our website are an accurate representation, but small differences may occur due to the handmade process.

2. Orders & Availability

Ready-to-Wear

If the item is in stock, it will usually ship within the timeframe listed on our Shipping Policy.

Made-to-Order

For pieces created specifically for you, production times vary from 3–6 weeks depending on complexity.

Bespoke

Custom-designed pieces have individual timelines agreed upon in writing.
We reserve the right to decline an order if materials are unavailable or if a design cannot be made safely or ethically.

3. Pricing & Payment

All prices are listed in AUD unless stated otherwise.
We may update prices at any time to reflect changes in material costs or market conditions.

Payments are processed securely through trusted third-party providers.
We do not store or have access to full credit card details.

4. Cancellations

  • Ready-to-wear and made-to-order items may be cancelled within 60 minutes of placing your order.
  • After this period, materials are allocated and production begins, making the order final.
  • Bespoke and custom-made pieces cannot be cancelled or modified once work has commenced.

5. Returns, Refunds & Repairs

Our Refund Policy forms part of these Terms and can be found on the website.

In line with the Australian Consumer Law (ACL):

You are entitled to a repair, replacement or refund only if the item has a major manufacturing fault.

We do not offer refunds or exchanges for:

  • Change of mind
  • Incorrect sizing or preference
  • Custom, bespoke or personalised items

We reserve the right to assess all jewellery under magnification to determine whether an issue is a manufacturing fault or due to wear, damage or mishandling.

6. Shipping & Delivery

Shipping times, costs and insurance details are explained in our Shipping Policy.
Once a parcel is delivered and signed for at the address you provide, responsibility transfers to the customer.

We are not responsible for:

  • Delays caused by couriers
  • Customs processing
  • Incorrect addresses provided at checkout

7. International Duties & Taxes

International customers are responsible for any import duties, customs fees or local taxes. These are not included in our prices and vary by country.

8. Intellectual Property

All jewellery designs, product images, branding, text, and website content belong to Mahima Tuli.

You may not copy, reproduce, imitate or distribute:\

  • Designs
  • Product photos
  • Logos
  • Website content
  • Blog posts
  • Brand materials

Without written permission.
We take intellectual property and design protection seriously.

9. Website Use

You agree not to use this website for unlawful or harmful purposes, including attempting to:

  • Interfere with website security
  • Access customer data
  • Misuse content or images
  • Introduce malicious code or disruption

We may restrict access or terminate use if misuse is detected.

10. Accuracy of Information

We do our best to ensure all information on this site is accurate.
However, occasional errors or omissions may occur (e.g., pricing updates, product descriptions, typographical errors).

We reserve the right to correct these errors and update information without prior notice.

11. Limitation of Liability

To the fullest extent permitted by Australian law:

  • We are not liable for damages arising from misuse, mishandling, improper care or accidental damage to jewellery.
  • We are not liable for losses caused by courier delays, customs delays or third-party services.
  • Our liability is limited to the remedies available under the Australian Consumer Law.

Nothing in these Terms excludes your statutory rights under Australian law.

12. Contact Details

For questions about these Terms or your order, you can contact us at:

Email: info@mahimatuli.com
Website: www.mahimatuli.com

13. Updates to These Terms

We may update these Terms from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.